Refund Policy

1. Digital products

LPrisma sells digital products including planners, spreadsheets, templates, trackers and other downloadable or digitally accessible resources.

Unless expressly stated otherwise, no physical product will be shipped.

Digital products may become available immediately or shortly after successful payment.

2. Change of mind and right of withdrawal

Digital content supplied without a physical medium may be subject to different withdrawal rules from physical goods.

Where permitted by applicable law, a consumer's right of withdrawal may cease once supply of the digital content has begun if the legally required conditions have been satisfied, including prior express consent to immediate supply, acknowledgement of the loss of the withdrawal right and the required confirmation.

For this reason, a refund for a simple change of mind may not be available after the digital product has been made accessible where those legal conditions have been met.

Nothing in this policy removes mandatory consumer rights.

3. Problems with a digital product

Please contact LPrisma if:

• You cannot access or download your purchase
• You received the wrong product
• Supplied files are corrupted or unusable
• The product is materially different from its description
• A significant technical issue prevents the product from functioning as described
• You were charged more than once for the same intended purchase

Where appropriate, LPrisma will first attempt to resolve the problem by restoring access, providing the correct file, replacing a defective file or offering appropriate technical assistance.

Portuguese consumer law provides remedies where digital content is not supplied or does not conform to the contract, including circumstances where termination and reimbursement may apply.

4. Product compatibility

Customers should review the stated requirements before purchasing.

For example, a product described as an Excel workbook may require Microsoft Excel or compatible software, while a Google Sheets product may require access to Google Sheets or an appropriate compatible environment.

A refund may not be available solely because a customer does not have software, an account or a device that was clearly identified as necessary before purchase.

This does not affect statutory rights where the product is defective, non-conforming or incorrectly described.

5. Duplicate purchases or incorrect charges

If you believe you have accidentally purchased the same product more than once or have been incorrectly charged multiple times, contact LPrisma.

The transaction will be reviewed and, where appropriate, an unintended duplicate charge may be refunded.

6. Purchases through Payhip, Ko-fi or other providers

Purchases may be completed through external platforms such as Payhip or Ko-fi.

Where a refund is approved, it may need to be processed through the platform and payment method originally used for the transaction.

Processing times after approval may depend on the checkout provider, payment processor or financial institution.

7. Requesting support or a refund

Contact:

Please provide your name, the email address used for the purchase, the product purchased, order or transaction information where available, and a short description of the problem.

Screenshots may be requested where they help diagnose a technical issue.

Never send full card details, PINs, passwords or security codes by email.

8. Review of requests

Each request will be assessed according to:

• The circumstances of the purchase
• The nature of the reported problem
• The information supplied
• The relevant checkout provider
• Applicable consumer law

LPrisma may request reasonable information necessary to identify the transaction or investigate the issue.

9. Approved refunds

Where a refund is due under applicable law or otherwise approved by LPrisma, it will normally be returned through the original payment method or relevant selling platform.

Where Portuguese rules concerning non-conforming digital content require reimbursement following termination or price reduction, reimbursement must generally be made without undue delay and within the legally applicable period. Portuguese Decree-Law 84/2021 provides, in the relevant cases, for reimbursement within 14 days after the trader is informed of the consumer's decision.

10. Statutory consumer rights

Nothing in this Refund Policy excludes, restricts or overrides mandatory rights granted to consumers under applicable law.

Where consumer law provides additional remedies for digital content that is not supplied or does not conform to the contract, those rights remain unaffected.

11. Changes to this policy

LPrisma may update this Refund Policy when reasonably necessary to reflect changes to products, checkout providers, business practices or legal requirements.

The latest version will always display its update date.

12. Contact

For questions regarding refunds, downloads or problems with a LPrisma product: